Vinh's Travel Agency
Based on 110 reviews
The most well planned and brilliantly supported tour of Vietnam. The drivers and guides were exceptional; we are viewed them as friends by the end of our time with each. All accomodation and meals were also of a very high standard. It was wonderful for Vinh, Director os Sales, to personally come and meet with us, as well as calling us on our immediate arrival from our international flight. We felt brilliantly supported and cared for the entire time and did not, for one moment, need to worry about anything.
Jeremiah's Travel Agency
Based on 80 reviews
We really enjoyed our 16 day trip to Thailand. All of our hotels were fantastic and provided different experiences. We particularly enjoyed the beaches, Elephant Park, and Bangkok food tour. We were grateful for the guidance to take a day to recover from the trip and really appreciated having an hotel with a pool to relax at during peak Summer season. All of our guides and transfers were professional, however there were some English communication challenges at times which lead logistics confusion and not fully understanding the history of some sites.
Dai's Travel Agency
Based on 52 reviews
Our experience with this travel company was exceptional. Couldn’t be happier. The process of setting an itinerary was enjoyable as our travel agency provided personal attention to ensure we planned the trip we wanted and responded quickly to several requests for changes in location and activities. We definitely felt a connection with our representative. Once we started the trip, our accommodations were stellar, our guide an absolute treat, and our driver kept us safe in the chaos that is Hanoi traffic. The itinerary spanned the gamut of food, culture, history, and sublime geography. The individuals we worked with from our travel company were courteous, responsive, knowledgeable, and a joy to deal with. We are very much looking forward to another trip with them in the future.
Suzie's Travel Agency
Based on 156 reviews
The trip was fun and exciting and went very well. The guides chosen were very knowledgeable and attentive. Logistics were good as well. Suzie and the team were all very attentive.
Allison's Travel Agency
Based on 27 reviews
Overall, a very positive experience. What I love about traveling is what you learn about yourself and how you respond. The travel agency offered the vehicle for this to become a reality. The agency and partners usually came through without a hiccup. There were three outstanding guides: one in Siem Reap, in Chiang Rai, and in Vientiane. They were knowledgeable and spoke excellent English. All accommodations were excellent and most guides offered restaurant suggestions within walking distance. The timing of tours and length offered the right amount of time to enjoy the highlights. Also, guides were able to add suggestions based on our interests.
John's Travel Agency
Based on 161 reviews
Travel agency was great. They dealt with us delaying the trip a couple times secondary to the persistent issue with Covid. They were very flexible and quickly responsive at all times. We had many changes and adjustments with our itinerary over the couple of years adjusting the trip. They took care of things without a problem. Could not be more pleased with my dealings with them and would definitely use them again.
Ha's Travel Agency
Based on 202 reviews
I would give the trip and company 4.5 stars but that is not an option. Overall, the trip was interesting and we felt the program allowed us to get a good overview of both Vietnam and Cambodia. Ms. Ha at the travel agency was excellent to work with---she was very prompt in responding to our queries, helped us plan a great itinerary, and attended to glitches right away. The arrangements, especially in Vietnam, were very good. The guides were always punctual, they were knowledgeable about their cities and keen to share that knowledge with enthusiasm. We appreciated the fact that in Hanoi, our guide went out of his way to help us with money exchange and pharmacy purchases and also allowed us to fit in an unscheduled visit to the Hanoi Hilton (at our expense of course). It was also very nice to have dinner with Ha our final day in Vietnam. The cruise on Halong bay was a bit disappointing---for people who do not want to kayak or swim, there were very few activities, and the ship spent a lot of time anchored rather than cruising. The rooms on board however were very good. All hotel choices were very good, and we would like to give a shout out to the hotel in Hoi An, which was a charming place to stay at.We enjoyed Cambodia, but the 95+ degree heat detracted somewhat from our enjoyment and exploration of the temples in Siem Reap. Due to a mix up with the operator in Cambodia, and despite our mentioning this to the guide, we went to all the temples in a single day, which was somewhat exhausting. Our guide was knowledgeable, but seemed to go strictly by the book (parts of Angkor Wat were closed to tourists the first day because of the king's visit). The next day's excursion to Tonle Sap lake and Banteay Srei temple was slower paced and more enjoyable. On our free third day we hired a tuktuk and enjoyed a trip through the countryside to the Landmines museum. Our guide in Phnom Penh was great and made recent history come alive.
Ambrose's Travel Agency
Based on 29 reviews
We worked with Ambrose at this travel company and had an amazing trip to Cambodia, Vietnam and Thailand. We were planning our trip around a wedding in Khao Lak, Thailand, and were looking to squeeze in a lot in the week and a half before. Working with Ambrose and his team was so easy from start to finish. Ambrose is super responsive which was something I noticed from the moment we were paired via Zicasso. My fiancé and I had a ton of questions which he patiently and thoroughly answered. The only thing we booked ourself was our departure and return flight to the trip and the hotel for the wedding (which was outside our travel with our travel agency). Everything else was handled by our travel team. Our itinerary was incredibly thorough, and included all of our flights and transportation during the trip which was amazing. The itinerary also included information about e-visa applications, local culture and tipping, and other handy information. Ambrose consolidated all of our information into a neat package within the itinerary which was easily accessible online and via the travel App. He was super accommodating when we had to make a last minute change about a month before the trip because the bride changed the wedding dates. While on the trip everything was seamless and we did some really incredible activities. Our local guides and drivers were always on time and waiting when we arrived and for every activity planned. Ambrose and his team were also available via chat in the travel app while we were on our trip. Just one thing to note is that once the trip starts any changes are liable to the customer. We had a minor miscommunication at the end of our trip and did not realize that by cancelling a transportation we no longer required would not be refunded. Overall Ambrose and his team were excellent to work with and we had an incredible trip. I would definitely recommend them and would use them again if/when we take another Asia trip.
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We had a really great trip with this travel agency, which was planned for us by Elly. Whilst most agencies provided boiler plate itineraries we really appreciated that Elly took the time to ask us about our prior trips and what we did and didn’t like. This meant she suggested caving in Phong Nha which was the absolute highlight of the trip! She also suggested staying in both the Topas riverside and eco lodge in Sa Pa which we hadn’t thought of and again we completely loved the Riverside lodge experience in the village and are really glad we didn’t miss out.
Elly also managed to get us a few honeymoon treats at some of the hotels which was fantastic. We had a really lovely time and got to see lots of great areas of Vietnam, everything was very low stress and effortless and Elly was on hand whenever I had any questions.
We would definitely recommend using this agent. Whilst you can probably do Vietnam cheaper if price is key for you the personal service and suggestions were really valuable and worth the bit extra. We also really love that this is a local agency and our money went to supporting them rather than a large corporation.
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