Himanthi's Travel Agency
Based on 11 reviews
The travel company was extremely helpful in customizing my trip to include some of the more unique sites despite the time crunch and budget constraints. Any questions or accommodation requests were answered thoroughly and quickly. As for the trip itself, all of our tour guides were very friendly, adaptable, and knowledgeable of their respective sites. They made the language barrier feel nonexistent and helped my family experience the culture more in-depth, which I doubt we would have received if we went on our own. They were also very adaptable to accepting requests, such as going to a specific shop or restaurant. As a first time flier, I was initially worried of the outcome, but I am very glad of having worked with Zicasso because the overall experience was memorable and stress-free.
Jay's Travel Agency
Based on 259 reviews
The travel agency did a really great job getting us around Kathmandu, Nepal and India. We were taken care from being picked up at the airport in Nepal and dropped right at security in Delhi.Jay was great to work with as we had a 44 day trip planned including a cruise. He worked out a great tour with the 9 days we allotted him. The agency was very attentive to our needs.We had our driver and new found friend on the India portion of the trip which included the Golden Triangle visiting Agra, Jaipur, and Delhi. He drove us from city to city and worked with each of the tour guides in every local. He made sure we were happy and had plenty of cold water and comforts. He was always there as we came out of any of the many stops and sites.All the tour guides were very knowledgable and we learned many new things as we explored these different cultures.Overall, everyone was great and did a fantastic job! Overall, the value of this trip is an exceptional value.
Allison's Travel Agency
Based on 27 reviews
Overall, a very positive experience. What I love about traveling is what you learn about yourself and how you respond. The travel agency offered the vehicle for this to become a reality. The agency and partners usually came through without a hiccup. There were three outstanding guides: one in Siem Reap, in Chiang Rai, and in Vientiane. They were knowledgeable and spoke excellent English. All accommodations were excellent and most guides offered restaurant suggestions within walking distance. The timing of tours and length offered the right amount of time to enjoy the highlights. Also, guides were able to add suggestions based on our interests.
Susan's Travel Agency
Based on 114 reviews
Susan did a FABULOUS job at packing in everything we wanted to do and see. She worked hard to make sure she answered all of our questions (even if we asked them more than once!) and had every last detail worked out to make our trip as seamless as possible. The accommodations were excellent, the food was delicious, and the hospitality in India and Nepal was outstanding. We always felt well taken care of, and if we had any questions while on our trip, they were always answered immediately. We can't say enough about Susan and her team! We would definitely recommend them and use them again.
Andrea's Travel Agency
Based on 3 reviews
My wife and I had a fantastic 3 week trip to Sri Lanka in Dec. 2018-January 2019. This tour company provided us with an itinerary that allowed for a diversity of experiences, giving us an excellent snapshot of the culture, people, food and natural landscape of Sri Lanka, a country that has something to offer all travellers. We enjoyed the historical sites in the Cultural Triangle, the wildlife in Gal Oya National Park, hiking in Knuckles Mountain, relaxing in Tea Trails and walking on the beach in Habaraduwa. Kudos to this tour company for catering to our travel interests....both the company and the country did not disappoint!
Nitish's Travel Agency
Based on 2 reviews
This travel company is an amazing company and will definitely contact them when I travel to India again! They personalized the itinerary based on my preferences and dates. Their attention to detail was done very well such as the cute coffee shop or the niche boutique recommendations. All the services provided were top notch and our drivers and guides at each city were phenomenal! Everyone was very professional and respectful and experienced in their role. The staff was very responsive and caring, always there for us when needed. Definitely recommend this travel company and wish you all the best travels to India.Thank you to our travel specialist and the entire team at the travel company for making this trip very special!
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Our travel specialist did a great job in working with us during a difficult time of traveling! COVID-19 certainly provided a lot of roadblocks and extra hassles, but they were able to help us go on a wonderful vacation in Sri Lanka and the Maldives. They did a good job of checking in with us and arranging our COVID-19 tests. The driver and the activities they picked were very good, fit our needs, and there was a great mix of different things in our itinerary that we liked. We also loved our accommodation options. Overall we had a great vacation!
Some things that could use improvement:
Attention to detail- there were some things that were overlooked. For example, their travel contract clearly said we were responsible to get our own country tourist visas. We used another service to help us with this and when there were delays, our travel specialist seemed upset. When we reached out to them, they said that was a mistake and they were doing our visas and the hold-up was on us because we had used another agency to help us with the visas. Very frustrating communication.
We had given them our passport and other information months before the trip. I am a US service member and was deployed and did not have access to email at that time- I usually am on top of details like my passport expiring, but this was an unusual circumstance. We then found out two weeks before our trip was set to leave that my passport expired 5.5 months after our trip and we almost were not able to take the vacation- we then had to rush to get a passport. This is why we pay a travel agent to have an eye for detail and the way in which our travel specialist responded to this issue was less than ideal.
During the vacation, we had no scheduled lunches. Every day we had breakfast at the hotel, and dinner was planned at a hotel, but during the day we would sometimes wait a very long time before we were able to have our driver find a place for us to eat. Definitely something that should be considered for the next trip.
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